Frequently Asked Questions
Everything you need to know about your Somavedic experience.
What shipping methods do you offer?
We provide worldwide shipping via reliable carriers like DHL, FedEx, and UPS. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your Somavedic device, you can return it within 60 days of purchase for a full refund, minus shipping costs.
Does my Somavedic device come with a warranty?
Yes, every Somavedic device comes with a 5-year warranty covering any manufacturing defects. This ensures long-term reliability and peace of mind for our customers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer installment payment options through services like Klarna and Affirm in select regions.
How do I track my order?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor the progress of your delivery.
Are the devices handmade?
Yes, each Somavedic device is handcrafted with precision in the Czech Republic, utilizing high-quality hand-blown glass and a proprietary blend of minerals and semi-precious stones.